Refund policy

Returns & Refunds

Personalized Products

Because personalized products are prepared with customer-provided names, wording, or other details, these items are not eligible for returns or exchanges due to changes of mind, ordering mistakes, or customer-approved personalization.

If your printed order arrives damaged, defective, or different from the approved proof due to a production error, please contact Artistically Invited promptly. We will review the issue and arrange for a replacement when the occasion date allows sufficient time for printing and delivery. If a replacement cannot arrive in time, an appropriate alternative resolution will be determined in accordance with applicable law.

Non-Personalized Products

Non-personalized paper goods, including eligible recipe cards, greeting cards, and note cards, may be returned within 30 days of receipt with prior approval from Artistically Invited.

Approved returns must be unopened, unused, and in their original, new condition. Customers are responsible for return shipping costs.

Once an approved return has been received and inspected, any applicable refund will be issued to the original payment method within 3 business days. Your payment provider may require additional time to process the credit.

Unauthorized Returns & Refused Deliveries

Please contact Artistically Invited before returning any merchandise. Unauthorized returns and refused deliveries are not eligible for discretionary refunds. This does not affect refunds or remedies required by applicable law.

Incorrect Shipping Addresses

Please verify your shipping address carefully before completing your purchase.

If an incorrect address provided at checkout results in an order being returned, the customer is responsible for any additional shipping charges to resend the order.

If a package is lost due to an incorrect address supplied by the customer, a discounted replacement may be offered when possible. Delivery problems not caused by incorrect customer information will be reviewed individually.

Proof Approval

Please review your personalized proof carefully before approving it. Check all spelling, names, wording, dates, times, addresses, RSVP information, and other details.

Once your proof is approved, your order will proceed to printing using the approved design and information.

Artistically Invited is not responsible for errors, omissions, or incorrect details that appeared on a proof and were approved by the customer. Any requested corrections must be submitted before final proof approval.

If a production error occurs or the finished product differs from the approved proof due to an error by Artistically Invited, please contact us so the issue can be addressed.

Printed Colors & Finished Products

Colors displayed on a computer, tablet, or phone may differ slightly from the final printed product due to screen settings, printing methods, and the paper or material used.

Exact color matching between digital displays and finished printed products cannot be guaranteed. However, printing defects or significant production errors will be reviewed and addressed as appropriate.

Cancellations & Order Changes

  • Cancellation requests must be submitted within 1 hour of placing an order.

  • Requests submitted within this period will be honored as long as personalization, proof preparation, printing, or other production work has not begun, regardless of when the request is reviewed.

  • Once more than 1 hour has passed since purchase, customer-requested cancellations are not accepted, except where required by applicable law.

  • Changes to personalized wording or details must be requested before final proof approval. Once a proof is approved or printing has begun, changes may no longer be possible.

  • If Artistically Invited is unable to fulfill an order, or cancellation and refund rights apply under consumer protection laws, those rights will be honored.

Right to Refuse Service

Artistically Invited reserves the right to decline or cancel an order when reasonably necessary, including when an order cannot be fulfilled, involves fraudulent activity, or contains requests that cannot be accommodated.

Any such decision will be made in accordance with applicable law and without unlawful discrimination. If Artistically Invited cancels an order, any amounts required to be refunded will be returned to the original payment method.

Quality Concerns & Customer Assistance

We take care in preparing and printing our products and want customers to be satisfied with their orders.

If you receive an item that is damaged, defective, incorrect, or otherwise not as expected, please contact Artistically Invited with your order number, a description of the concern, relevant and photographs.

We will review the issue and work with you toward an appropriate resolution.

Nothing in this policy limits any consumer rights or remedies provided by applicable law.